FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
1. How long is the order processing time?
We will process your order within 3 – 5 business day of receiving your order. In special circumstances, we will notify you by email.
2. Do you ship internationally?
Sorry, we only deliver to the United States for the time being, we will consider opening delivery to other countries in the future, so stay tuned.
3. How long will it take to receive my order?
Depending on your destination, orders are usually processed within 3-5 business days from the date we receive your payment. Delivery time is generally 5-8 days, delivery time may vary by region.
Please note that deliveries may be delayed due to COVID-19, customs clearance procedures, weather, region, traffic or any other unpredictable circumstances. If there are special circumstances, you will be notified by email.
4. Do I need to sign my order?
Yes, please help us sign for the package. Before signing for the package, please make sure that the package is in good condition and then sign for it. The default product is fine if you sign for it. If you are not available, our team will attempt to contact you to reschedule the delivery.
5. How do I track my order?
After your package has been shipped, we will send you an email with a tracking number.
Your order status will also be updated on [email protected].
6. What should I do after the sale?
If you find a problem with the product, please contact us as soon as possible, we will handle all problems for you as soon as possible, if you want to return it, please contact us first at [email protected] to get a return label, and we will teach you how to fill out the return information!
Your privacy is important to us and we know you care about how your order information is used and shared. For our international customers, please note that cross-border shipments are unpacked and inspected by customs authorities.
In addition, we may provide certain order, shipment and product information (such as headings) to our international carriers, who may communicate such information to customs authorities to facilitate customs clearance and comply with local laws without disclosing your any information.
8. If you have any other questions, please contact [email protected] and we will get back to you as soon as possible.